Choosing a community manager is an important decision for an HOA board. These five qualities are ones many boards look for. Each association’s needs are different, so it helps to decide which matter most to yours.
1. Clear communication
Boards often value a manager who explains things plainly, keeps them updated on open items and sets clear expectations about how and when questions will be answered.
2. Organized financial reporting
Regular, easy-to-read financial reports help a board understand where the association stands. Ask to see a sample report.
3. Local knowledge
Familiarity with local vendors, seasonal needs such as snow removal and the area’s building conditions can be helpful when planning maintenance.
4. Experience with projects
Ask how the manager handles bids and scheduling for projects such as reroofing, siding, paving, painting and landscaping.
5. Respect for the board’s role
A good working relationship usually means the manager supports the board’s decisions and the governing documents, and points legal and tax questions to the association’s attorney and CPA.
Questions to ask
For a fuller list, see our questions to ask before hiring an HOA manager, and read what a board can expect from an HOA manager.
Ironhorse Management has helped Montana associations since 1979. Learn more about our HOA management in Bozeman and across Montana, or request a proposal to see what a plan could look like for your community.
Please note: This article is for general informational purposes only and is not legal, financial or tax advice. Every association and situation is different. It’s wise to consult an attorney and/or CPA for legal or financial matters, and to review your governing documents and other appropriate resources before making decisions, rather than relying only on this article.